Verizon DSL move woes...

I pulled this post over from my reviews on broadbandreports.com.
My blog on my communitions things.




Hit my first snag with Verizon DSL.

SRD came and went with no Internet light on my Modem.

Called tech support at about 10:30ish. She can find no notes as to why they have not set it up yet. I have to call Friday when the network group is open...ugh.

Called back today. The first guy had to call other groups and was just telling me that they are still provisioning my line and it had not yet been disconnected from the other apartment. What! That was supposed to be done on the 30th of June! He says they may know a new SRD on the 18th... No, no, no. No acceptable at all. I calmly tell him that is very unacceptable and I need to talk to someone who can do something... He doesn't think anything can be done but sends me to a supervisor.

Dave I think it is, Makes some calls and find that the line was in fact nver disconnected from the other apartment as it should have been. Im still not sure what this means because DSL did not work there on the 30th. He is able to call the Provisioning department and put a rush on it and thinks it will be done today. He said he will watch it and as soon as he see's that that is done he will push the reconnect through. So it could possibley done today, tomorrow or early next week... blah. He is going to call me when something happens.