notes for my phone interview with PC Helps Support

Just my notes for my phone interview with PC Helps Support. (www.pchelps.com)

I usually suggest to clients that they create five note cards, each listing a major strength (e.g., problem-solver, high emotional intelligence, terrific marketing record, cost-cutting guru) and two or three specific examples to illustrate that quality. That way you're ready to promote yourself in response to any question you're asked."

Strengths:
1. Problem solving - Identfy problems with client files relating to the printablilty of the file. Document the problems and return the information to my surpervisor and sales support.

2. Evaluate, research and refine work-flows and SOP's.- When our dept. brought the processing of the color ads in house from the printer, I helped to develope our workflows and procedures for those ads. Ultimatly saving $100K per year.

3. Calm and collected and Work great in stressful situations. - I have a very calm personality and do not get frazzeled by people or things in hectic situations. At times people that did not understand our depts workflow would hover or rush us if they thought we were behind. I would explain the process or assure them that everything would be done on time to meet deadlines.

4. Ability and willingness to adapt to changes in technology. - At home or at work I am always looking into new advances or tinkering with software and hardware. at work when we changed from G3 Mac with os9 to iMacs with OSX I spent as much time as possible at our test machines learning the new OS. I also brought my self up to speed for what we needed to do on our change over from QuarkxPress to Adobe Indesign.

5. eager to learn when the opportunity arises. - I am currently takeing calsses and working toward my BS in Informatino technology systems managemtn. I also took any of the mini traingin classes tv guide offered. Taught myself HTML and CSS.

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"Look over the job description to see what the company is seeking in a candidate.Compare what you have to offer against what they are looking for. How do you measure up? Be aware of the terms used to describe the job and use that language."
REQUIREMENTS
Ideal candidates for the position possess:

* Strong customer service skills - At times I would have to communicate problems to the advertisers.

* Excellent phone manners
* Excellent problem-solving abilities - mentioned above

* Advanced knowledge of at least three off-the-shelf applications, such as Microsoft Excel, Microsoft Word, or Microsoft Access - I have used advanced features of these and other applications, although i have not used them on a regular bases, I would be able to get back up to speed on these and any others.
* Significant PC knowledge - School, I have been built all of my PC's and constintly search out ways to tweak and change software and hardware that I use at home. I have installed configured all of the win9x os's, winXP and various Linux distros(mandrake, suse, knoppix). I have set up a two machine network at home.

* An ability to learn new software applications quickly-I try out many applications at home to see if they ffit my hom use and have adapt to new applications at work.

* A positive outlook - Always, life is to short. i always look for the positive in any situation and try to point it out to others.

* A desire to succeed - I have a family to support that feeds my desire to do succed.