Resume Post

Christopher C Faulkner
North Wales, PA
cfaulkner -at- gmail -dot- com

PROFESSIONAL SUMMARY

Chris has over 15 years of diversified work experience, with heavy emphasis in desktop publishing and customer service. He is most recently a graduate of the CAI Helpdesk Institute, a four-week course that provides intensive training in the latest hardware, software applications, and networking technologies, as well as customer service and troubleshooting skills.

PROFESSIONAL EXPERIENCE

· Computer Aid, Inc. Help Desk Analyst October 2005 - Present

As a HDA for CAI, Chris worked on site at Wyeth Pharmaceuticals. The support at Wyeth included:
MS Windows2000 issues, password resets for various applications including Novell, a wide range of application support including MS Office, SAP, and GroupWise. Customer service, trouble shooting, attention to details, and documenting the issues were skills used on every call.

· T.V. Guide Digital Specialist April 2000 – October 2005

Chris prepared time-sensitive, client-supplied, four-color artwork for printing. This included troubleshooting problem files and interacting with the Sales Support Department to relay problems and possible solutions. Additionally, Chris was part of a team that brought the National Features Section in-house. Doing so helped to save T.V. Guide $100,000 per year.

· Inacom Logistics Service Coordinator June 1997 – March 2000

While acting as a LSC, Chris handled all aspects of inventory management, including reconciliation with third-party vendors, ordering, shipping and receiving of computer equipment. He also had the opportunity to manage on-site stock at Glaxo-Smith-Kline, allowing the technicians to respond to support calls promptly.

· Freelance Web/Graphic Design Graphic Designer June 1998 - Present

Chris worked with various clients as a Web-site designer and graphic artist.

· Domino’s Pizza Manager June 1990 – June 1997

Chris started in a part-time position delivering pizzas. He worked through the management-training program and ultimately earned the store manager position and concentrated on gaining back and retaining customers through great service and quality foods.


TECHNICAL DISCIPLINES

HARDWARE: Chris possesses experience on personal computers, including internal hardware components such as network interface cards and CD-ROM/DVD-ROM/PC interfaces, and external peripherals such as printers and I/O devices. He also has experience with Macintosh Computers.

SOFTWARE: Chris is very well versed in various versions of Microsoft Windows. He has additional experience with packaged software such as Microsoft Office and Adobe software. Chris is also experienced with software and OS installations, Microsoft networking, and TCP/IP.

EDUCATION

CAI Helpdesk Institute, November 2005
B.S. Information Technology, Delaware Valley College, November 2007(planned)
A.S. Specialized Technology, Antonelli Institute of Art and Design, June 1997